Not that I think I'm special, or trying to be scornful, but if I wanted a used/refurbished item, I would have bought a used/refurbished item! I've seen other forum users try unsuccessfully to get a clear answer from Fitbit as to the 'sanitization' process for refurbs time and time again. Now with my second Charge 2, I received only the pebble, listed as 'RMA, REFURBISHED, CAPSU' on the Account Order document that came in the package.

(Btw, my first Charge 2 never charged out of the box but that was an easy Amazon return). I didn't mind so much because the replacement has always been new. All except the original flex have all been deemed replaceable under warranty by Fitbit. Therefore when you receive the replacement (Note i carefully avoid the word New) it is likely to be second hand and very likely to still suffer from the problems from which it was returned to FITBIT in the first place.Įvery Fitbit I have bought (even those as presents for others) has suffered from the typical problems of the model from the original Flex, Charge and Charge HR, to the Alta, and Charge 2. This product is tested and determined to work and look like new, with limited wear and tear. In most cases however, warranty replacements are brand new products that we package without accessories for easier shipping. These are typically products that were returned to Fitbit unused for reasons like wrong size and wrong color. Depending on available inventory, we sometimes issue factory-certified refurbished products as warranty replacements. Therefore there is nothing to prevent the replacement tracker doing the same, like already mentioned above, the replacement trackers also have problems, do you know Why? Do you know why only the Pebble? See this caption below from an email to me from Fitbit:Ĥ.

I have simply refused to have a replacement and am requesting a full refund as the are Selling a Product that they know to be 'UNFIT for Purpose'. The reason this screen cracking keeps happening is simply because they have done nothing to find out why the problem is happening and therefore have not resolved it. I am sorry to hear even more loyal FITBIT customers suffering from the same issue i am so desperately trying to have FITBIT resolve.

Download versa 3 black aluminum pebble